8 things you control in a difficult conversation

Next time you’re having a difficult conversation, experiment with putting your focus on some of the things you can control. For sure, these take practice. I’m still practicing most days... And I’m amazed by the quality of the conversation that unfolds when I get it right!

My tip of the day? Pick the one that feels the easiest or the hardest and practice it for the rest of the week with someone you care about at work or at home. Let me know how you get on!